Management and self-development
- Systems development methods and work procedures.
- Strategic planning and strategic management.
- Institutional excellence according to EFQM standards (European Foundation for Quality Management).
- Effective administrative control and its role in achieving efficiency and increasing productivity.
- Administrative and behavioral skills of an outstanding employe.
- Change management and institutional development.
- Managing negotiations in times of crises and emergency events.
- Managing meetings and preparing minutes.
- Office management, planning, organizing and setting goals efficiently and effectively.
- Time management, dealing with work pressures, and prioritizing.
- Creativity in solving problems and making decisions.
- Modern trends in office management and secretarial work.
- Leadership styles and decision-making dynamics.
- Electronic archiving.
- Innovative strategic planning, key performance measurement indicators and balanced scorecards.
- Institutional values and institutional work ethics.
- The distinguished manager and administrative performance development.
- Advanced skills for effective supervision.
- Enterprise Process Engineering Management.
- Preparing and qualifying second-grade leaders.
- Preserving, organizing, securing and retrieving manual and electronic documents, files and records.
- Dynamics of working as a team for department heads.
- Effective communication and communication skills.
- Effective presentation skills.
- Skills in writing and preparing reports, memos and administrative correspondence.
- Diploma in Administrative System for Department Heads.
- Business management and mailing skills.
- Preparing and writing reports and mailings.